All Depending on the Kindness of Strangers
I just wanted to tell everyone that one of the things I most appreciate is when the people behind the desk are non-judgmental when you come to pay your bill late. I don't mind when they tell me there's a late fee: if I pay my bills late, it is my fault and there are usually consequences for our mishaps. However, fussing at me is probably not going to change the present - or even the future seeing as all my best intentions will fall short eventually.
However, today's interactions with the "bill collectors" were of the positive sort meaning that their value of me was not connected to the timeliness of my payments to which I am grateful.)